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When you have an HAI product that requires a repair you will need to fill out a
Return Authorization (RA) Request Form.
All equipment returned for repair must have a RA Number. To obtain this number
either fax a completed
RA Number Request Form to HAI at (504) 253-2958, call our RA Request Line at (504) 736-9810, ext. 3, or
send an e-mail to ra@homeauto.com.
Any
RA Number Request Form sent via fax will receive an acknowledgement within 8 working hours after receipt.
The following information is required for RA Number requests:
Company Information
Include company name, complete address, and a point of contact with phone and fax number.
Product Information
Include the product part number, serial number, date code and reason for return. If you cannot determine any of this information,
please have the product with you or near you when you call to receive your RA Number.
Return Service
Include the repair service: Normal or Expedited (additional charges apply),
and the method of return shipping (note ground shipping is included, whereas
shipping and handling charges will apply for all other shipping options).
All charges must be paid in advance with a credit card.
Incomplete information will delay the RA Number issuing process.
If product is not returned to HAI within 60 days of RA Number issuance, the RA will expire and a new RA Number must be obtained.
Returned products must be carefully packed, with the RA Number clearly written on outside of package, and returned freight pre-paid to:
Home Automation Inc.
4330 Michoud Blvd.
New Orleans, LA. 70129
Please obtain an RA Number before returning a package to HAI.
HAI will not accept any package for repair that does not have an RA Number.
If the product is out-of-warranty or if the warranty has been voided, then
a credit card will be required to secure the repair. You will need to provide this
credit card number to an HAI representative at (504) 736-9810, extension 3.
Repair Status
To find out the status of a repair, including method of return shipping and/or
shipper tracking numbers, e-mail us at
support@homeauto.com
or call us at (504) 736-9810, extension 3. We will need your name, company name,
and RA#.
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